Request a Repair Quote | OHMz Technologies
Tell us what equipment failed, the symptoms, and what you need done. Include model numbers, serial numbers, photos, and shipment instructions for faster evaluation.
Go to Contact DetailsInformation to Prepare Before Contacting OHMz
Equipment Details
Provide the manufacturer, model, serial number or asset tag when available, quantity of units, and whether accessories such as power adapters, cables, stands, drives, or batteries are included.
Failure Description
Describe the symptoms, when the failure began, whether it is constant or intermittent, and whether any prior repair attempt, cleaning, or part swap has already been tried.
Photos & Labels
Send clear photos of the full unit, visible damage, ports, board labels, service tags, connector areas, and any packaging concerns. Good photos reduce intake clarification delays.
Requested Outcome
Tell OHMz what you need done: repair, evaluation, battery testing, ultrasonic cleaning, reverse-engineering, mechanical part manufacturing, inventory storage, or direct shipment after service.
B2B / Corporate Intake
Business customers should include company name, contact person, internal reference or PO if used, unit quantity, return destination, and any reporting, triage, or approval requirements tied to the job.
End User / Consumer Intake
Individual equipment owners should include their name, best callback number or email, return shipping destination, whether important data or accessories are involved, and any urgency around getting the unit back.
Logistics & Return Instructions
State what should happen after evaluation or repair: return to sender, hold for approval, consolidate into a batch, store in inventory, or ship to another office, warehouse, or end recipient.
Packing & Shipping
OHMz performs service after the equipment is received. Inbound shipping is customer-arranged. If you are unsure how to pack a board, display, printer, scanner, or battery system safely, contact OHMz before shipping.
Packing Guidance by Equipment Type
| Equipment Type | Packing Recommendation |
|---|---|
| Printers & Scanners | Remove all loose trays, paper, toner cartridges, and ink tanks. Secure moving parts including print heads, scanner lids, and feed mechanisms with tape or foam blocks. Place the unit in an anti-static bag if the scanner element or control board is exposed. Use original packaging if available. If not, double-box with at least 2 inches of dense foam on all sides. Label the outer box with FRAGILE PRINTER/SCANNER and the RMA number. |
| POS Systems & AIO PCs | Remove stands, base mounts, and detachable accessories. Protect the screen surface with a rigid foam sheet or corrugated pad taped in place do not let anything press directly on the glass. Include power adapter, data cables, and any proprietary connectors. Place the unit in an anti-static bag if a motherboard or logic board is accessible. Double-box with at least 2 inches of dense foam or cellular padding on all sides. Label with FRAGILE DISPLAY and the RMA number. |
| Motherboards & PCBs | Place each board in a metallised anti-static shielding bag pink or clear anti-static bags are not adequate for boards with sensitive components. Sandwich the bagged board between two rigid layers of corrugated cardboard or dense foam cut slightly larger than the board. Do not allow boards to flex, bend, or make contact with one another during shipment. For multiple boards, separate each with a rigid divider. Double-box and label the outer carton with ESD-SENSITIVE ELECTRONICS and the RMA number. |
| UPS Systems & Batteries | Disconnect and isolate the battery pack if the UPS design allows; wrap battery terminals with electrical tape to prevent short circuits. Secure all loose cables and front-panel bezels. Heavy UPS units and battery packs require double-walled corrugated boxes rated for the unit weight. Use at least 2 inches of high-density foam padding on all sides the unit must not shift when the box is handled. Label with HEAVY UPS/BATTERY and indicate the upright orientation. Follow applicable transport regulations for lithium-ion or lead-acid battery shipments. |
| Mechanical Parts | Wrap each part individually in bubble wrap or foam sheeting to prevent contact between metal surfaces. Protect gear teeth, bracket edges, threaded holes, and precision surfaces dented or deformed edges can render a bracket unusable. Include the failed original part when requesting reverse-engineering and manufacturing, along with reference photos showing the part installed in the equipment. Label the package with MECHANICAL PARTS and the RMA number. Use a rigid box with padding sufficient to prevent movement during transit. |
Contact OHMz Technologies with your specific model numbers for a repair evaluation. Not every model or failure is repairable each case is assessed individually.
Frequently Asked Questions
Provide the company name, contact details, return destination, equipment type, manufacturer, model, quantity, serial number or asset tag when available, failure symptoms, and any relevant photos. Clear intake data reduces quoting delays and prevents unnecessary follow-up.
Yes. Battery presence and data-storage presence should be disclosed before shipment because they affect handling, carrier compliance, safety review, and testing expectations.
Yes. State whether power adapters, cables, batteries, stands, trays, docks, or other accessories are included so OHMz knows what is available for testing and return handling.
OHMz can provide shipping guidance and, depending on the program, may issue a carrier label or coordinate pickup using a customer-provided shipping account. Label arrangements are discussed during intake setup so you know how to send the equipment before you pack it.
Yes. Walk-in drop-off is accepted at the OHMz facility during business hours. Contact OHMz beforehand so the intake team is expecting your arrival and can log the equipment efficiently when you arrive.
Use observable symptoms rather than generic phrases. Useful descriptions include power behavior, error lights, jam location, intermittent timing, damage location, charging issues, or whether the fault started after a specific event.
Because it does not help isolate the likely failure path. A better description allows OHMz to anticipate probable parts, testing needs, and whether the unit should be shipped complete or as a subassembly.
Describe what you can observe: when the problem started, what the unit does or does not do, any error messages or lights, and whether it is intermittent or constant. Even partial information is better than none and helps OHMz start in the right direction.
Photos should capture product labels, visible damage, connectors, screens, cracked housings, included accessories, and any condition that could affect intake or packaging decisions.
You do not need to deep-clean it, but removing loose debris, media, consumables, and surface grime helps OHMz assess the unit faster and avoids contaminating test equipment. Heavy contamination should be mentioned up front so the intake team knows what to expect.
Use rigid packaging, stabilize the unit against internal movement, and protect vulnerable surfaces, connectors, trays, ports, and protruding parts. The packing method should match the equipment type rather than relying on one generic approach for every unit.
Remove loose media where practical, secure covers and trays, and protect glass, hinges, and feed-path components from impact. Include the power supply only when it is part of the issue or needed for testing.
Use anti-static packaging, protect sockets and ports, and prevent board flex. Do not tape directly over sensitive components or connectors.
Original packaging is nice but not required. A sturdy box with adequate internal cushioning that prevents the unit from shifting during transit is what matters. Avoid loose fill that allows the unit to migrate to the bottom or corner of the box.
OHMz does not typically provide packing materials for inbound shipments, but can offer packing guidance specific to your equipment type. For fragile or high-value units, a custom-cut foam insert or double-box method is recommended.
Yes. Batteries must be declared clearly and shipped in accordance with carrier requirements. Swollen, leaking, overheated, or otherwise unsafe batteries should not be shipped without explicit handling review.
Canada Post and carriers such as FedEx, UPS, or Purolator are commonly used, but the specific carrier depends on battery chemistry, size, and condition. OHMz can discuss carrier options during intake so you use a compliant shipping method. Do not guess; undeclared or incorrectly shipped batteries create safety and regulatory problems.
In many cases yes, if the batteries are secure, not swollen, and the carrier accepts the shipment class. For larger or higher-risk packs, removing and packing batteries separately may be safer. OHMz can advise based on the specific UPS model.
Send the damaged part, broken pieces when available, and any reference photos or measurements. Small pieces should be bagged separately and labeled so the geometry can be assessed accurately.
Send what you have along with photos of the intact counterpart if one exists, or reference measurements from the equipment. OHMz can often work from partial fragments plus dimensional references.
The unit is logged, reviewed against the provided intake information, and assessed for the likely service path. Outcomes may include straightforward repair intake, additional diagnosis, cleaning before testing, parts work, battery rejection, or an uneconomical-to-repair finding.
Not always. Some equipment can be quoted quickly from the intake description, while other cases need inspection or diagnosis first because the fault scope, missing parts, or safety condition is not yet clear.
OHMz performs both diagnosis and repair. Some cases move directly from intake to repair when the fault is clear. Others need a diagnostic step first to determine what work is needed. You are never committed to repair before a quote is issued and accepted.
You can decline the repair. OHMz will discuss return or disposal options. There is no obligation to proceed if the repair cost does not make sense for your budget or the asset's remaining value. The goal is a practical business decision, not a forced sale.
Evaluation timing depends on equipment complexity, workload, and whether diagnosis or disassembly is needed. Simple cases can be assessed within a day or two of intake. Cases requiring deeper diagnosis or parts research may take longer. OHMz provides an estimate once the unit is logged.
State whether the unit should be returned to sender, stored after repair, drop-shipped elsewhere, held for approval, or processed as part of a batch. If special labels, shipping accounts, packing rules, or serial-number reports are required, include that up front.
Yes, as long as you notify OHMz before the return shipment is prepared. Once a unit is packed and labeled for outbound shipment, address changes may cause delays so it is best to confirm the destination early.
The fastest path is a complete intake package: accurate model information, quantity, symptom details, photos, declared accessories, shipping objective, and any special handling notes. Better upfront data reduces ambiguity and avoids avoidable handling loops.
OHMz can discuss the findings, share observations, and if needed reassess the unit. Open communication is expected. If the diagnosis still does not align with your experience, you can choose to have the unit returned without repair.
Evaluation terms depend on the case. Some straightforward intake evaluations are absorbed into the repair quote. Cases requiring extensive diagnostic disassembly or specialized testing may involve a diagnostic fee. This is discussed before work begins so there are no surprises.
Prepare Your Equipment Details
Send the model number, quantity, failure description, photos, and shipping objective. Accurate information improves repair evaluation and reduces handling delays.
Email Your Equipment DetailsRepair Intake
Start Your Repair Request
Email or call OHMz with the model, quantity, symptoms, photos, and return objective. We review the request and reply with intake guidance and next steps.
If the equipment type is unusual or the failure is unclear, contact OHMz before shipping so we can confirm scope and handling requirements.
Contact OHMz
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Business and individual equipment owners are both welcome to contact OHMz for intake guidance.